Shipping Policy
Welcome to the shipping policy of Novèra. We do everything we can to deliver your favourite Home Decor items to your home as quickly and safely as possible.
Shipping Rates
- Free Shipping: We offer free standard shipping on all orders within the United Kingdom.
- No Hidden Fees: There are no hidden costs at checkout.
Processing Time and Delivery Time
- Processing Time: Orders are typically processed and prepared for shipment within 1 to 3 business days.
- Delivery Time: After your order has been shipped, the average delivery time is 5 to 10 business days. Please note that this may vary during holidays or promotional periods.
Track & Trace
As soon as your package leaves our warehouse, you will automatically receive an email with a Track & Trace code. This allows you to accurately follow the status and expected delivery time of your package.
Damaged Deliveries
Has your beautiful new home accessory unexpectedly arrived damaged during transport? Please contact us within 48 hours of receipt at info@novera.com with clear photos of the damage, so we can immediately arrange a suitable solution for you.